Terms & Conditions
Welcome to Llyn Menopause
The aim in producing this document is to help us work together in a way that is fair to all clients and our staff and provides safe, effective care.
The terms and conditions detailed below form a legal agreement between you and Llyn Menopause. Please read through them carefully and we would also suggest keeping a copy to refer to after your appointment.
If anything is unclear, then please contact us on admin@llynmenopause.wales to discuss further.
By booking an appointment with Llyn Menopause, you hereby agree to the following terms and conditions
Overall Terms and Conditions
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Fees
We are a private menopause clinic and charge fees for our services. The full list of these is available on the website.
An invoice will be raised and payment is due at the point of booking an appointment. Fees for other services required (such as for blood tests etc. will be invoiced if required & agreed ) Payments will be taken via secure online payment.
If you cancel your appointment with 48 hours' notice you will not be charged. After this time, we reserve the right to charge a 50% cancellation fee as we may not be able to fill the appointment.
Any medication you have been prescribed will be invoiced to you directly from The Pharmacy. This will include a postage charge to your address.
Llyn Menopause reserves the right to cancel an appointment if an unforeseen circumstance arises.
Llyn Menopause is not able or legally covered to provide emergency or out-of-hours care. If you require this then we ask you to please follow the appropriate pathways such as contacting your GP, attending ED or ringing GP Out of Hours Service 111 or 999.
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Consultation data
We do not have access to your NHS records or any records from other private menopause clinics that you may have been seen by. We believe that your healthcare is a shared responsibility and as such advise that you fill the pre consultation questionnaire out as fully as possible or share pertinent information about your current and past medical health during the consultation.
We would also encourage the sharing of information about your consultations with us with your GP as this provides optimum continuity of care. Consent will be obtained at booking regarding this, and we will ask you to share consultation letters with your GP at each stage.
LLyn Menopause is neither responsible nor liable for the services provided by third party private services that we send prescriptions to or request investigations from. Each of these has their own terms, conditions and policies to comply with. In the event that an issue arises with the service that they provide they will need to be contacted directly.
Photographic ID will need to be shown during the first consultation. Please make sure that you have this to hand. It can include Passport, Driving license or e.g., NHS pass.
HRT regimes can take a little while to settle in and we will book a review appointment approximately 3 months after your first consultation. If you have questions about your regime in between appointments, there is the option of booking a short, charged telephone call. These will be for up to 10 minutes and will cost £45 We do not find it effective to consult via email and only straightforward advice in regard to a prescription regime will be dealt with in this way. If you have more complex questions, then we reserve the right to ask you to book a further half-hour appointment.
Prescribing terms and conditions
You will receive a full summary letter after your consultation and if you have decided to proceed with HRT and this is deemed the most appropriate, evidence-based treatment for you a regime will be detailed. We can issue a private prescription for medication which will then be posted to your home address. We are a private clinic and therefore your NHS GP does not have any legal obligation to prescribe but they may consider this.
If you require prescriptions in between consultations, please email to prescriptions@llynmenopause.wales with ‘Prescription’ in the subject box. You will need to clearly state the medication requested and the amount required e.g., Oestrogel 2 bottles and Utrogestan 2 x boxes of 28 capsules. If you request a medication that has not been issued before or you have not kept your review appointments, had blood test monitoring when suggested then the request will be declined.
A prescription fee of £35 will be applied whenever medications are ordered. This is to cover the costs of the prescriber taking time to look through your medical records and confirm that the medication is safe and the correct one for you.
Investigation terms and conditions
Investigation costs are not covered in the consultation fee. Blood tests will be recommended if it looks as though you may benefit from the addition of testosterone. It can also be useful to check oestradiol levels at times to see whether you are absorbing a particular preparation.
We use a private phlebotomy service called ‘Nationwide Pathology’. Blood tests must be paid for before you be able to book them. The results will come through to your specialist who ordered them, and they will be discussed at your review appointment.
We may also suggest other investigations such as ultrasound scanning or DEXA bone density scans.
If you arrange suggested investigations via other providers, you will need to send them to us electronically. We will only be responsible for advising on investigations that we have recommended and will not comment on others that may be on the same form. If it is a few months before your next booked review, we reserve the right to ask you to book a charged telephone call to discuss results.
Letters will not be generated after short telephone calls unless requested, in which case there will be a £30 charge for clinician and administrative time.
Costs may change in future, and we reserve the right to do so without giving prior notice.
Working with you
We aim to empower you to truly thrive during your menopause. If we do not feel that our clinic is the right ‘fit’ for your needs, we will inform you of this and reserve the right not to book an appointment. We will not tolerate aggression and if this occurs, we will terminate the contract between client and clinic.